Skills & Competencies for CRM Integration Specialist

CRM Integration Specialist job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for CRM Integration Specialist

Responsible for Customer Relationship Management (CRM) system integration.

JOB RESPONSIBILITIES for CRM Integration Specialist

Ensures all functions of CRM system effectively work with all other applications and operating systems.

CRM Integration Specialist SALARY RANGE

BASE 50%
$145,487
TOTAL 50%
$157,087
Job Level
M01
Job Code
IT10000220
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

CRM Integration Specialist Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each CRM Integration Specialist skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

4 hard skills or competencies (industry competencies) for CRM Integration Specialist

1 Industry Competency – Software Engineering
Proficiency Level -2
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Defines the concepts, components, and methodologies used in software engineering.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows established guidelines and standards when carrying out basic software maintenance tasks.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Operates complex quality assurance tools to test and evaluate software products before deployment.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Directs the implementation of testing procedures to improve the usability of software products.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs and builds news software engineering tools to drive efficiency in operations.
See 4 More Skill Behaviors
2 Industry Competency – Software Integration Engineering
Proficiency Level -3
Skill definition-Designing integration interfaces and solutions to merge software subsystems into a unified system to boost productivity and functionality.
Level 1 Behaviors
(General Familiarity)
Explains the importance of software integration in the application development process.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Participates in creating an architecture for software integration following established best practices.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Manages databases and file-based systems to maximize software integration process and reduce drawbacks.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages the execution of software integration plans to meet product roadmap and quality standards.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts industry trends on software integration to develop effective data-driven decisions.
See 4 More Skill Behaviors
3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for CRM Integration Specialist

1 Job Family Competencies – DevOps
Proficiency Level -2
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Describes the concepts, features, and principles of DevOps.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in code development, review, and merging to quickly deploy infrastructure and servers.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Defines and implements DevOps metrics to measure DevOps effectiveness.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads the selection and development of DevOps toolchains according to organizational goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the establishment and continued use of DevOps best practices.
See 4 More Skill Behaviors
2 Job Family Competencies – Operating System
Proficiency Level -3
Skill definition-Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Level 1 Behaviors
(General Familiarity)
Describes the three most common types of operating systems and their respective features.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles system data storage and retrieval procedures.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Checks and monitors the efficiency of existing application systems.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates performance impacts of planned operating system modification or upgrade.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs advanced tools that meet the future operating system needs of our organization.
See 4 More Skill Behaviors
3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

11 soft skills or competencies (core competencies) for CRM Integration Specialist

1 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
See 4 More Skill Behaviors
2 Core Competencies – Coordination
Proficiency Level -2
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Describes the traits and characteristics of a skilled coordinator.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies time management skills to minimize scheduling conflicts.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Adjusts priorities and job duties of others according to the changing environment.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Consults on the obstacles, conflicts, and challenges in achieving a business goal.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adapts strategic plans with agility rather than waiting for problems to arise.
See 4 More Skill Behaviors
3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

Summary of CRM Integration Specialist skills and competencies

There are 4 hard skills for CRM Integration Specialist, Software Engineering, Software Integration Engineering, Enterprise Application Integration (EAI), etc.
3 general skills for CRM Integration Specialist, DevOps, Operating System, Programming.
11 soft skills for CRM Integration Specialist, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Integration Specialist, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.